Victory kisses Ritz-Carlton Group’s feet for the fourth time in a row. The luxury hotel brand tops the charts again on J.D. Power and Associates 2013 North America Guest Satisfaction Index Study. The ranks have been scrutinized taking into consideration feedbacks from more than 68,700 guests from Canada and the United States, who stayed in a hotel in North America between June 2012 and May 2013. The hotels have been graded based on their performance within seven key areas to provide overall satisfaction: reservations, check-in/check-outs, guest room, food and beverage, hotel services, hotel facilities and costs/fees.
This is the 17th year that J.D. Power and Associates are delving into measuring the overall hotel satisfaction, and this year its study spans across seven hotel segments: luxury, upper upscale, upscale, mid-scale full service, mid-scale limited service, economy budget and extended stay. The winners in each segment are:
— Luxury: The Ritz-Carlton (for a fourth consecutive year)
— Upper Upscale: Kimpton Hotels
— Upscale: Hyatt Place
— Midscale Full Service: Holiday Inn (for a third consecutive year)
— Midscale: Drury Hotels (for an eighth consecutive year)
— Economy/Budget: Microtel Inn & Suites by Wyndham
— Upper Extended Stay: Homewood Suites
— Extended Stay: TownePlace Suites
The Ritz-Carlton Laguna Niguel also holds the label as 2012 North America’s Leading Luxury Resort.