Mercedes-Benz has officially announced a recall of almost 1.3 million vehicles sold in the US between 2016 to 2021 due to a problem in the automaker’s emergency-call systems. According to the Safety Recall Report by the National Highway Traffic Safety Administration (NHTSA), the software of the German manufacturer’s all emergency communication module fitted to the affected cars could indicate the wrong location to emergency services when used in case of an incident on the road. The problem came to light when Mercedes-Benz investigated an incident in 2019 where the automatic eCall system provided an incorrect position for its vehicle. There were other instances as well where a wrong vehicle position was relayed. In the official statement, Mercedes-Benz said, “a temporary collapse of the communication module’s power supply caused by a crash might lead to the vehicle’s position during a potential emergency call being incorrect.” However, other functions of the emergency communication module are unaffected.
The report by NHTSA states that the problem is expected to affect 100 percent of the Mercedes-Benz and Mercedes-AMG vehicles sold during the time period, which includes CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Mercedes has also said that it wasn’t aware of any instances of material damages or personal injuries that have resulted from the issue. Some of the vehicles with the Mercedes Me subscription will receive an over-the-air update for the
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